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- Appointment Booking Pro - Retired, no longer for sale or supported.
- ABPro 4.0.x
- Order Status is 'Pending'
Order Status is 'Pending'
- James Baldock
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4 years 1 month ago #26232
by James Baldock
Order Status is 'Pending' was created by James Baldock
Hello Rob,
Sorry to bother you but I was wondering if you could help me.
Our site has been working fine but recently is not changing orders to 'Paid' when payment has been made via PayPal. We are having to go in and manually change the order to 'Paid'.
Do you have any idea what might be the problem?
Many thanks
James
Sorry to bother you but I was wondering if you could help me.
Our site has been working fine but recently is not changing orders to 'Paid' when payment has been made via PayPal. We are having to go in and manually change the order to 'Paid'.
Do you have any idea what might be the problem?
Many thanks
James
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- Rob
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4 years 1 month ago #26233
by Rob
Replied by Rob on topic Order Status is 'Pending'
PayPal needs to send an IPN call back to ABPro to tell it the payment is completed.
If PayPal cannot connect back to your site the booking will never get completed and confirmations sent.
Perhaps you (or your host) have enabled some sort of block against incoming connections ??
Another possibility is a error of some sort during the IPN processing, check your ABPro Error Log screen to see if it shows any problems.
If PayPal cannot connect back to your site the booking will never get completed and confirmations sent.
Perhaps you (or your host) have enabled some sort of block against incoming connections ??
Another possibility is a error of some sort during the IPN processing, check your ABPro Error Log screen to see if it shows any problems.
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- James Baldock
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4 years 1 month ago #26234
by James Baldock
Replied by James Baldock on topic Order Status is 'Pending'
Hi Rob,
Thank you for getting back to me. I've done some further digging and suspect that the firewall on the site is blocking the responses.
Having looked at the firewall documentation, I can allow an exception but they are asking for 'the exact URL where the PayPal response will be received (most components or plugins have a fixed URL where the response will be received)'.
Are you able to tell me what that URL is please?
Many thanks
James
Thank you for getting back to me. I've done some further digging and suspect that the firewall on the site is blocking the responses.
Having looked at the firewall documentation, I can allow an exception but they are asking for 'the exact URL where the PayPal response will be received (most components or plugins have a fixed URL where the response will be received)'.
Are you able to tell me what that URL is please?
Many thanks
James
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4 years 1 month ago #26235
by Rob
Replied by Rob on topic Order Status is 'Pending'
See
www.paypal.com/us/smarthelp/article/what...aypal-servers-ts1056
The IPN servers are listed there.
The IPN servers are listed there.
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- James Baldock
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4 years 1 month ago #26236
by James Baldock
Replied by James Baldock on topic Order Status is 'Pending'
Hi Rob,
Yes, I found those earlier and added those but still no joy I'm afraid.
The firewall is asking for the receiving URL i.e. the part of ABP that receives the IPN notifications. Could you let me know what that is please and then I can test that as well.
Kind regards
James
Yes, I found those earlier and added those but still no joy I'm afraid.
The firewall is asking for the receiving URL i.e. the part of ABP that receives the IPN notifications. Could you let me know what that is please and then I can test that as well.
Kind regards
James
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4 years 1 month ago #26237
by Rob
Replied by Rob on topic Order Status is 'Pending'
The callback URL is just your ABPro instance.
ABPro generates the exact callback URL at runtime and passes it to PayPal as the parameter 'notify_url'.
It will look like.. [your site]/index.php?option=com_rsappt_pro3&controller=admin&task=ipn"
Must be SSL, see appointmentbookingpro.com/forum/an2/17280-ssl-for-paypal.html
ABPro generates the exact callback URL at runtime and passes it to PayPal as the parameter 'notify_url'.
It will look like.. [your site]/index.php?option=com_rsappt_pro3&controller=admin&task=ipn"
Must be SSL, see appointmentbookingpro.com/forum/an2/17280-ssl-for-paypal.html
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3 years 5 months ago #26528
by Kenneth
Replied by Kenneth on topic Order Status is 'Pending'
Hi again. And thanks. SSL has been running for some years. As has the system.
I'm starting to think that Rochen (my host) is the issue. As several of the log entries over at PayPals are telling me they are getting a http status of 500
I'm starting to think that Rochen (my host) is the issue. As several of the log entries over at PayPals are telling me they are getting a http status of 500
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3 years 5 months ago #26529
by Rob
Replied by Rob on topic Order Status is 'Pending'
Error 500 is often pretty hard to track down as it does not provide any information on its cause.
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- Appointment Booking Pro - Retired, no longer for sale or supported.
- ABPro 4.0.x
- Order Status is 'Pending'
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